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Notices concerning the data protection

The types of personal data we collect
We collect data that you provide to us voluntarily, such as your name, address, phone number and e-mail address, e.g. to register with our knitting pattern shop, to subscribe to our newsletter or to receive competition notifications. By registering, you agree to LANGYARNS processing your personal data.
 

How we use your personal data and what we use it for
LANGYARNS uses the data it collects in order to provide the services offered. Furthermore, we use this data to contact you; e.g. if a knitting pattern you purchased contains an error, we will send you the corrected version free of charge. This corrected version will be available to you in your customer account.

In addition, we use the data for the following purposes:

  • Communication, marketing and advertising in connection with LANGYARNS products & services
  • Legal requirements (e.g. charging & paying country-specific sales tax)
  • Business activities
  • Compliance with the statutory obligation to preserve all business records
  • Free correction of any purchased knitting patterns in your customer account
     

How we share your personal data
LANGYARNS does not share any personal data. We have never shared your data in the past, nor will we share your data with or sell it to third parties in the future.
 

Legal basis and legitimate interests concerning the use of personal data
Collecting the personal data we request from you is necessary to enable LANGYARNS to meet the legal requirements, e.g. the Europe-wide levy of country-specific sales tax on digital contents.

We may use your personal data for our legitimate interests in order to notify you of new products and services or further information on our business activities, e.g. via a newsletter.
 

Safety, storage and safekeeping
LANGYARNS is committed to protect your personal data. While we take suitable preventive measures to protect your data, we would like to point out that no safety system is infallible.

LANGYARNS stores your personal data only on servers in Switzerland.

We use a number of appropriate technical and organizational measures and industry standards to protect your personal data and therefore prevent the loss, theft, misuse, unauthorized access to and disclosure of, modification or destruction thereof. We store the personal data you have provided to us on computer systems with limited access, which are located in controlled areas. Furthermore, your data will be protected by encryption technologies while being transmitted via the Internet. In addition, your password is stored using a one-way hash function, meaning that it cannot be recovered (or disclosed) by anyone, not even LANGYARNS (it can only be reset).

LANGYARNS will keep your personal data only for the period of time required to provide services to you, to comply with the applicable laws (including laws related to the safekeeping of documents) and for any other purposes necessary to allow us to conduct our business. All personal data we keep is subject to this privacy policy and our internal safekeeping guidelines.
 

Protective measures concerning children
LANGYARNS does not knowingly ask for any personal data from children and does not send them any requests to provide such data. While visitors of any age can use our website, we do not intentionally collect personal data of anyone under the age of 16. If it is pointed out to us by a parent or guardian, or if it is made known to us by any other means that a child under the age of 16 has wrongly registered with this website using false information, we will immediately delete the respective account and the personal data linked to it.
 

Credit card details and other payment information
We do not store any payment or credit card information. Such data is only used to process payments during a purchase.

Third-party providers
In specific cases LANGYARNS commissions third-party providers to provide services on its behalf. This includes website management and hosting, online product purchases and deliveries, and credit card processing. We will only share your personal data with third-party providers in order to process transactions on our behalf for the purposes described in this policy, or to provide products or services you have requested or authorized. In such cases your personal data will be released to the third-party providers or agents, but only for the purpose of providing the services on behalf of and under the guidance of LANGYARNS, in compliance with this privacy policy. It is our legitimate interest to share your personal data with these providers for these purposes. LANGYARNS enters into an agreement with third-party providers to safeguard the protection of your personal data. If you have any questions concerning third-party providers, please send us an e-mail to privacy@langyarns.com.
 

Your rights and options
You decide how we use your personal data. Subject to local laws and the obligation to preserve business records, you can do so as follows:

  • You can ask us to send you a copy of the personal data we have collected about you.
  • In certain situations, you can ask us to delete, block or limit the personal data we have collected about you, or refuse certain ways in which we use your personal data.

We take your request to delete your personal data very seriously. You have the right, at any time, to withdraw your consent for us to use your personal data.

If you want us to delete your data, please send us an e-mail to privacy@langyarns.com. Please remember to include your full name, address, place of residence, e-mail address registered with us and your phone number to ensure that we can contact you and, if required, call you back.

LANGYARNS would like to point out that if your data is deleted, we will no longer be able to provide certain services such as the free delivery of corrected knitting patterns or the re-download of already purchased knitting patterns.
 

Use of cookies
Our website uses cookie technology. Cookies are small text files, which are sent to your browser by our web server when you visit our website and which are subsequently placed on your computer for future retrieval.

We use cookies on our website in order to make it as user-friendly as possible. You can change your browser settings to determine whether cookies can be placed and retrieved. You can completely deactivate the storage of cookies in your browser, limit it to specific websites or configure the browser to notify you automatically whenever a cookie is supposed to be placed and requests a response from you.
 

Use of Google Analytics
This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics also uses so-called “cookies”, i.e. text files that are stored on your computer and that enable us to analyze your use of the website. The information on your use of this website generated by the cookie is generally transferred to a Google server in the USA and stored there.

Google uses this information on our behalf to analyze your use of the website, to compile reports on the website activities and to provide the website operator with additional services associated with the use of both the website and the Internet. The IP address transmitted by your browser within the context of Google Analytics will not be linked to other data by Google.

Furthermore, you can prevent that the data related to your use of the website, which is generated by the cookie (including your IP address), is collected and processed by Google. To do so, download and install the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

For more detailed information on the terms of use and privacy policy of Google Analytics, please click the following links:
http://www.google.com/analytics/terms/de.html or
http://www.google.com/intl/de/analytics/privacyoverview.html.
 

How to contact us
If you have any questions on how we use your personal data, please send us an e-mail to privacy@langyarns.com. Please remember to include your full name, address, place of residence, e-mail address registered with us and your phone number to ensure that we can reliably provide you with information on your data and, if required, call you back.
 

Changes to the privacy policy
LANGYARNS reserves the right to change or update this privacy policy in order to incorporate customer feedback and to accommodate changes to LANGYARNS products and services. Therefore, we recommend that you check this policy regularly. If we make any fundamental changes to this policy or the way LANGYARNS uses your personal data, we will notify you of these changes prior to their coming into effect, either by publishing a notice or sending a message directly to you. We recommend that you check this privacy policy regularly to find out how LANGYARNS uses and protects your data.