Notices concerning the data protection
The types of personal data we collect
We collect data that you provide to us voluntarily, such as your name, address, phone number and e-mail address, e.g. to register with our knitting pattern shop, to subscribe to our newsletter or to receive competition notifications. By registering, you agree to LANGYARNS processing your personal data.
How we use your personal data and what we use it for
LANGYARNS uses the data it collects in order to provide the services offered. Furthermore, we use this data to contact you; e.g. if a knitting pattern you purchased contains an error, we will send you the corrected version free of charge. This corrected version will be available to you in your customer account.
In addition, we use the data for the following purposes:
- Communication, marketing and advertising in connection with LANGYARNS products & services
- Legal requirements (e.g. charging & paying country-specific sales tax)
- Business activities
- Compliance with the statutory obligation to preserve all business records
- Free correction of any purchased knitting patterns in your customer account
How we share your personal data
LANGYARNS does not share any personal data. We have never shared your data in the past, nor will we share your data with or sell it to third parties in the future.
Legal basis and legitimate interests concerning the use of personal data
Collecting the personal data we request from you is necessary to enable LANGYARNS to meet the legal requirements, e.g. the Europe-wide levy of country-specific sales tax on digital contents.
We may use your personal data for our legitimate interests in order to notify you of new products and services or further information on our business activities, e.g. via a newsletter.
Safety, storage and safekeeping
LANGYARNS is committed to protect your personal data. While we take suitable preventive measures to protect your data, we would like to point out that no safety system is infallible.
LANGYARNS stores your personal data only on servers in Switzerland.
We use a number of appropriate technical and organizational measures and industry standards to protect your personal data and therefore prevent the loss, theft, misuse, unauthorized access to and disclosure of, modification or destruction thereof. We store the personal data you have provided to us on computer systems with limited access, which are located in controlled areas. Furthermore, your data will be protected by encryption technologies while being transmitted via the Internet. In addition, your password is stored using a one-way hash function, meaning that it cannot be recovered (or disclosed) by anyone, not even LANGYARNS (it can only be reset).
Protective measures concerning children
LANGYARNS does not knowingly ask for any personal data from children and does not send them any requests to provide such data. While visitors of any age can use our website, we do not intentionally collect personal data of anyone under the age of 16. If it is pointed out to us by a parent or guardian, or if it is made known to us by any other means that a child under the age of 16 has wrongly registered with this website using false information, we will immediately delete the respective account and the personal data linked to it.
Credit card details and other payment information
We do not store any payment or credit card information. Such data is only used to process payments during a purchase.
Your rights and options
You decide how we use your personal data. Subject to local laws and the obligation to preserve business records, you can do so as follows:
- You can ask us to send you a copy of the personal data we have collected about you.
- In certain situations, you can ask us to delete, block or limit the personal data we have collected about you, or refuse certain ways in which we use your personal data.
We take your request to delete your personal data very seriously. You have the right, at any time, to withdraw your consent for us to use your personal data.
If you want us to delete your data, please send us an e-mail to firstname.lastname@example.org. Please remember to include your full name, address, place of residence, e-mail address registered with us and your phone number to ensure that we can contact you and, if required, call you back.
LANGYARNS would like to point out that if your data is deleted, we will no longer be able to provide certain services such as the free delivery of corrected knitting patterns or the re-download of already purchased knitting patterns.
Our website uses cookie technology. Cookies are small text files, which are sent to your browser by our web server when you visit our website and which are subsequently placed on your computer for future retrieval.
Use of Google Analytics
This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics also uses so-called “cookies”, i.e. text files that are stored on your computer and that enable us to analyze your use of the website. The information on your use of this website generated by the cookie is generally transferred to a Google server in the USA and stored there.
Google uses this information on our behalf to analyze your use of the website, to compile reports on the website activities and to provide the website operator with additional services associated with the use of both the website and the Internet. The IP address transmitted by your browser within the context of Google Analytics will not be linked to other data by Google.
Furthermore, you can prevent that the data related to your use of the website, which is generated by the cookie (including your IP address), is collected and processed by Google. To do so, download and install the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
How to contact us
If you have any questions on how we use your personal data, please send us an e-mail to email@example.com. Please remember to include your full name, address, place of residence, e-mail address registered with us and your phone number to ensure that we can reliably provide you with information on your data and, if required, call you back.